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IT operations, also known as IT operations management, refer to the processes, systems, and resources that an organization uses to manage and maintain its information technology (IT) infrastructure and systems. IT operations are responsible for ensuring that IT services are delivered in a reliable, secure, and cost-effective manner to support the needs of the organization and its customers.

IT operations can encompass a wide range of activities, including:

Network Management: The management of an organization's computer networks, including the configuration, monitoring, and maintenance of network equipment and systems.

Server Management: The management of an organization's servers, including the installation, configuration, and maintenance of server hardware and software.

Database Management: The management of an organization's databases, including the design, implementation, and maintenance of database systems.

Security Management: The management of an organization's security systems and policies, including the implementation and maintenance of security software and hardware, as well as the development and enforcement of security policies and procedures.

Help Desk and User Support: The provision of technical support and assistance to users, including the resolution of technical problems and the provision of training and guidance.

Backup and Disaster Recovery: The management of backup and disaster recovery systems, including the creation and maintenance of backup copies of data and systems, and the planning and testing of disaster recovery procedures.

Overall, IT operations play a critical role in ensuring the availability and reliability of an organization's IT systems and infrastructure, and are essential for supporting the delivery of IT services to the organization and its customers. Effective IT operations management can help organizations to reduce costs, improve the reliability and performance of their IT systems, and ensure the security and privacy of their data.